For card balance or customer service call 1300 554 268
Please also note that orders cannot be cancelled
Please note that legislative changes in NSW introducing 3 year minimum terms for gift cards do not apply to gift cards redeemed in connection with the Qantas Frequent Flyer program. However, Qantas Frequent Flyer is pleased to offer our members Australia wide, a minimum of 30 months expiry on our range of physical and digital gift cards, with some gift cards enjoying even longer expiry windows.
Many of our products come with a guarantee or warranty from the manufacturer. If you are unhappy with the condition or performance of your new items, please contact the Rewards Store Customer Service team via the form here: